Refund Policy
1. Overview
Our refund policy is designed to ensure customer satisfaction while maintaining the integrity of our financial services. We strive to provide the best possible service and value to our customers.
2. Eligibility for Refunds
Refunds may be considered in the following circumstances:
- Erroneous charges or transactions
- Unsatisfactory service quality
- Cancellation of services within the specified timeframe
- Legal or regulatory requirements
3. Refund Process
To request a refund:
- Contact our customer support team within 30 days of the transaction
- Provide necessary details including account information, transaction ID, and reason for the refund request
- Our team will review your request and respond within 5 business days
- If approved, the refund will be processed to the original payment method within 10 business days
4. Non-Refundable Items
The following are generally not eligible for refunds:
- Completed wire transfers
- Foreign exchange transactions
- Fees for services already rendered
- Cancellations made after the specified timeframe
5. Partial Refunds
In some cases, we may offer partial refunds or account credits as an alternative to full refunds, depending on the nature of the service and circumstances of the refund request.
6. Discretionary Refunds
We reserve the right to provide refunds at our discretion, even in cases that do not strictly meet the criteria outlined in this policy. Each case will be evaluated individually.
7. Changes to this Policy
We may update this refund policy from time to time. Any changes will be posted on this page with a revised effective date.
8. Contact Us
If you have any questions about our refund policy, please contact our customer support team at: [email protected]